What is your policy on returns?
We understand that you may occasionally wish to return your purchases. We’ll be happy to help you with the process.
We do not accept:
Products damaged by misuse or showing signs of wear, even if they are still under warranty.
Products that have been used, altered, assembled or installed, unless they are defective.
if their packaging has been opened. Of course, we will take back defective products.
Toys and etc, that have been removed from their packaging.
If the customer wishes to return / cancel products which was delivered and has no manufacturing defects, the customer is liable to pay additional transport charge, for the returned or cancelled product on pro-rata basis.
Products you wish to exchange for a different colour or size. (We currently do not offer an exchange service which means that you will need to return the product first and purchase what you wish instead).
Please return your products in their original condition, within 14 days of delivery. Doublecheck that you’ve included the original invoice, all the accessories, promotional gifts and warranty cards that came with your order
If I pay for my order with a Credit or Debit Card, how long will it take to process my refund?
If you’ve paid by Credit or Debit Card, here’s how long it will take:
2-3 business days to receive your returned items.
2 business days to perform a quality check and issue the refund.
Your bank or card issuer may take an additional 4-15 business days to process the transaction.
Will my VAT be refunded when my products are returned?
Yes, your VAT will be refunded to you. Just make sure that you include your invoice when you make a return
I have other questions about returns, refunds and cancellations. Who can I call? Our Customer Support team is here to answer your questions 24 hours a day, 7 days a week. Call us on ( +971 50 767 7681 ) or ( +971 56 955 9811 ) or ( +971 4 2430 444 ).
If I decide I don’t want my order when it’s being delivered, can I return it directly to your delivery partner?
Yes, you can return your order at the time of delivery but you should pay for transportation charges.
bought a product by paying Cash on Delivery and returned it to factory or warehouse for a Credit Voucher, which I then spent on new purchases. If I return these new products ! bought to a store, can I receive a cash refund?
No, we’re sorry, we offer cash refunds only when you return a product bought by Cash on Delivery. Since your second purchase was made with a Credit Voucher, it is no longer eligible for a cash refund on return.