Privacy Policy

1. Introduction

Alpha Teknik Industries L.L.C. (“Alpha Teknik”, “we”, “our”, or “us”) is a company registered in the United Arab Emirates, operating at Dubai Industries City, Phase 3, Warehouse K04 & K05, Dubai, UAE. We manufacture and supply polyethylene water tanks, GRP fiberglass tanks, road barriers, plastic pallets, IBC tanks, and related products.

This Privacy Policy explains how we collect, use, disclose, and safeguard personal information when you visit our website (alphateknik.ae), place an order, contact us, or interact with us in any way. By using our website or services, you agree to the terms of this Privacy Policy.

2. Information We Collect

2.1 Information You Provide Directly

• Contact details — name, email address, phone number, WhatsApp number
• Business information — company name, job title, industry, emirate or city
• Order information — product selection, delivery address, quantity, project details
• Enquiry content — messages, questions, and requirements submitted via contact forms, email, or WhatsApp

2.2 Information Collected Automatically

• Usage data — pages visited, time on site, referral source, browser type, device type
• IP address — used for security and geographic analytics only
• Cookies — see Section 7 for full details

2.3 Information from Third Parties

• Google Analytics — anonymised website traffic data
• WhatsApp Business — messages sent to our business account
• Social media platforms (Facebook, Instagram, LinkedIn, YouTube, TikTok) — publicly available profile information when you interact with our pages

3. How We Use Your Information

We use personal information for the following purposes:

• To respond to enquiries, quotation requests, and customer service messages
• To process and fulfil orders and arrange delivery
• To send order confirmations, delivery updates, and invoices
• To provide product recommendations based on your requirements
• To send marketing communications where you have opted in (you may unsubscribe at any time)
• To improve our website, products, and customer experience
• To comply with UAE legal and regulatory obligations
• To prevent fraud and ensure security

4. Legal Basis for Processing

We process your personal information under the following legal bases in accordance with UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL):

• Contract performance — processing necessary to fulfil your order or respond to your enquiry
• Legitimate interest — improving our website and services, fraud prevention
• Consent — marketing communications (you may withdraw consent at any time)
• Legal obligation — compliance with UAE laws, tax, and regulatory requirements

5. How We Share Your Information

We do not sell your personal information. We may share it with:

• Delivery partners — logistics and freight companies for order delivery within UAE
• Payment processors — secure payment gateway providers for transaction processing
• IT service providers — hosting, email, and website service providers who process data on our behalf under strict data protection agreements
• UAE government authorities — when required by law, court order, or regulatory requirement

All third-party processors are contractually required to protect your data and use it only for the specified purpose.

6. Data Retention

We retain personal information for as long as necessary to fulfil the purpose for which it was collected:

• Customer order records — 7 years (UAE VAT and commercial law requirements)
• Enquiry records — up to 2 years from last contact
• Marketing opt-in records — until you unsubscribe
• Website analytics — 26 months (Google Analytics default)

7. Cookies

Our website uses cookies — small text files stored on your device. We use:

• Essential cookies — required for the website to function (cannot be disabled)
• Analytics cookies — Google Analytics to understand website traffic (anonymised)
• Preference cookies — to remember your language or display settings

You may control or disable non-essential cookies through your browser settings. Note that disabling cookies may affect website functionality.

8. Your Rights

Under the UAE Personal Data Protection Law (PDPL), you have the right to:

• Access — request a copy of the personal data we hold about you
• Correction — request correction of inaccurate or incomplete data
• Deletion — request deletion of your personal data (subject to legal retention requirements)
• Objection — object to processing for marketing purposes
• Portability — request your data in a structured, machine-readable format
• Withdraw consent — unsubscribe from marketing at any time

To exercise any of these rights, contact us at support@alphateknik.ae. We will respond within 30 days.

9. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, alteration, or disclosure. Our website uses HTTPS encryption. Access to personal data is restricted to authorised staff only. However, no method of internet transmission is completely secure — we encourage you to contact us if you have any security concerns.

10. Children’s Privacy

Our website and services are intended for business and adult consumers. We do not knowingly collect personal information from children under the age of 18. If you believe a child has submitted personal information to us, please contact us immediately at support@alphateknik.ae.

11. Links to Third-Party Websites

Our website may contain links to third-party websites (e.g. Google Maps, WhatsApp, social media platforms). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The updated policy will be posted on this page with a revised “Last Updated” date. Continued use of our website after any changes constitutes your acceptance of the updated policy.

13. Governing Law

This Privacy Policy is governed by the laws of the United Arab Emirates. Any disputes arising from this policy shall be subject to the jurisdiction of the UAE courts.